That has never failed in my experience, any time I’ve had to go that far. This sort of thing does occur from time to time, and it is often quite easy to repair. The simplest one is a problem with a connection to the Internet, or a firewall blocking network connections. When you open the main productivity apps like Word, and Excel, on the main page you should be able to see all files you opened recently. Important thing to remember is that you will be able to change your password by yourself if the administrator in your organization allows users to change their passwords.



If not, the password reset page provides you with a possibility to contact your administrator. If you tried to enter your credentials, and it failed, even when you checked if every letter of it is correct. Don’t lose hope, you can still regain access to your account. Office 365 troubleshooting is an important aspect of building a secure and reliable IT environment. In addition to the Office 365 problems explained in the blog post, you may encounter issues that cause data loss. If the provided recommendations don’t help you resolve the issues or you want to send Office 365 complaints, call Microsoft support.

You forgot the account you associated with Office

If you don’t connect the installed Office 365 applications to Microsoft servers for more than 30 days in a row, these applications are deactivated. Once a connection is established to Microsoft licensing servers, the license is renewed. By applying these troubleshooting steps, you can effectively handle many common issues in Microsoft Office applications.

Use the NAKIVO solution to back up Microsoft 365 data in Exchange Online, Teams, OneDrive and SharePoint Online for uninterrupted workflows and zero downtime. On the bottom corner of your Outlook, ensure that Outlook is connected. If you see "Working Offline" or "Trying to Connect", Outlook cannot reach the email server.

• When we are working with third-party software we might encounter some problems – it’s obvious and normal.
• Use the uninstall troubleshooter to uninstall Microsoft 365, Office 2021, Office 2019, or Office 2016 from your Windows PC.
• If your subscription hasn't expired, Office will reactivate the subscription the next time you log in.
• Office up-to-date ensures that you have the latest security updates and fixes.
• See Use the Office 2016 offline installer and select the Office for business tab.
• It runs multiple tests in terms of configuring and solving any potential problem.
• Another possible cause is that your administrator has changed your password, without informing you about that.

Help with Office product keys

Sign In or Create Your Account Today – Microsoft and sign in with your Microsoft account. From here, review the details under the subscriptions heading or the cancelled subscriptions heading to confirm your subscription. Be sure to restart your Office applications if you have to renew your subscription. If you need to install the 64-bit version, select the PC step-by-step tab and expand the section, "Install or reinstall an Office for business product." Office 365 Service Health is an online tool, available for organizations, accessible only by administrators, in Office 365 Admin Center.

Office 365 Troubleshooting Issues: Common Problems and How to Solve Them

See the bottom of the Office for business column for a list of plans that don't include the Office desktop client. When you install Office it's automatically linked to your Office 365 plan. Use this easy fix tool to uninstall Office and then follow the steps to reinstall Office. Microsoft Office 365 is currently the most popular suite for productivity applications – thus it is important to mention the most common Office 365 issues. Microsoft 365 offers the most reliable solutions for improving team productivity, storage, and communication.

You get a KERNEL32.dll error when trying to install Office and other system requirement issues

Microsoft recommends updating Windows, Microsoft Office and other software regularly. Microsoft updates are released on a regular basis and allow you to protect software against known threats, fix bugs, and so on. Office 365 known issues are usually fixed by these updates. Let’s find out what you can do if updates are not installed automatically, and what factors can cause update issues. Always define a recovery email address when configuring your Office 365 account. If an incorrect password is entered multiple times, after several unsuccessful login attempts, your Office 365 account will be locked.

If the Install button is grayed out, your Office 365 subscription might have expired. Select your subscription from the list in Renew Office 365 for business to see the steps for how to renew it. For example, you can't install Office on computers running Windows Vista or Windows XP, or on devices that aren't running a supported Windows or Mac operating system. However, you may still be able to use Office Online in your computer's browser. If you're a student or teacher and don't see an option to install Office, you may be eligible for Office 365 Education, which includes Word, Excel, PowerPoint, and OneNote. All you need to get started is a valid school email address.

Common Problems with Office 365 OneDrive

To add to the dock, drag the app icon from the Launchpad or the Applications folder. You might get an error that has a number and maybe some descriptive text. Although the messages are hard to understand, there are often solutions. For other solutions, see Install button doesn't install Office. Check that your computer meets the minimum system requirements to install Office. See System look at this now requirements for Office for a list of additional requirements.



From Outlook desynchronisation to problems with OneDrive connection. The tool can help you detect issues by running tests for many features. To avoid data loss when using cloud applications, perform Office 365 data backup. NAKIVO Backup & Replication is a universal data protection solution that can protect not only Office 365 but also virtual, physical, and cloud environments. Download the software and configure data backup in your environment. OneDrive issues are a separate category of problems with Microsoft 365.