How to Fix QuickBooks update error 12152 for payroll?

QuickBooks Update Error 12152 usually occurs when you try to update QuickBooks Payroll and there is an issue with the internet connection, firewall settings, or QuickBooks itself. This error typically prevents the software from downloading the necessary payroll updates.

Here’s a step-by-step guide to help you fix QuickBooks Update Error 12152 for Payroll:

1. Check Your Internet Connection

Ensure a stable internet connection: A weak or unstable internet connection can prevent QuickBooks from downloading payroll updates. Make sure your internet connection is active and stable.
Test connection: Open a browser and visit any website to confirm your internet is working properly.

2. Update QuickBooks to the Latest Release

An outdated version of QuickBooks can cause errors when trying to update payroll.

Steps to update QuickBooks:

Open QuickBooks.
Go to the Help menu and select Update QuickBooks.
Click on Update Now and make sure all the available updates are selected.
Click Get Updates and wait for QuickBooks to finish downloading the updates.
Restart QuickBooks after the update is complete.

3. Check Your Firewall and Antivirus Settings

Firewalls and antivirus programs can block QuickBooks from accessing the internet, resulting in update errors like 12152.

Steps to fix firewall/antivirus settings:

Disable your firewall and antivirus temporarily to check if they are causing the issue.
- Right-click the antivirus/firewall icon in your taskbar and choose Disable or Turn Off.
Update QuickBooks Payroll.
After the update, re-enable your antivirus and firewall.

If disabling the firewall resolves the issue, you may need to adjust the firewall settings to allow QuickBooks updates.

4. Clear Internet Explorer Cache

QuickBooks uses Internet Explorer settings to connect to the internet. If there’s a problem with your browser cache, it could prevent QuickBooks from updating payroll.

Steps to clear the cache:

Open Internet Explorer.
Click the gear icon in the top-right corner and select Internet Options.
Under the General tab, click Delete in the Browsing History section.
Select Temporary Internet Files and click Delete.
Click OK to close the window.

Try updating QuickBooks payroll again after clearing the cache.

5. Run QuickBooks as Administrator

Running QuickBooks as an administrator can resolve permission-related issues, including payroll update problems.

Steps:

Right-click on the QuickBooks Desktop icon.
Select Run as Administrator.
Try updating QuickBooks payroll again.

6. Reset QuickBooks Update

Sometimes, the update files themselves may become corrupted. Resetting the update process can often resolve issues with payroll updates.

Steps to reset QuickBooks updates:

Open QuickBooks.
Go to the Help menu and select Update QuickBooks.
Click on Options.
Select Mark All to reset the update preferences.
Click Save Settings and then Close.
Try updating QuickBooks again.

7. Manually Update QuickBooks Payroll

If the automatic update process isn’t working, you can manually download the latest payroll updates.

Steps to manually update payroll:

Visit the QuickBooks Payroll Update page.
Download the latest payroll tax tables.
Once downloaded, run the file to install the updates in QuickBooks.

8. Verify and Rebuild QuickBooks Data

A corrupt company file can also cause update errors. Running the Verify and Rebuild utility can help fix data corruption issues.

Steps to verify and rebuild QuickBooks data:

Open QuickBooks.
Click on File > Utilities > Verify Data.
If QuickBooks finds issues, click Rebuild Data to fix them.
After rebuilding, try updating payroll again.

9. Ensure You Are Using the Correct Payroll Subscription

In some cases, using the wrong payroll subscription (like QuickBooks Self-Employed) for your business can prevent payroll updates.

Steps:

Check your QuickBooks Payroll subscription to ensure you are subscribed to the correct plan.
If necessary, upgrade or change your subscription.

10. Check for Windows Updates

Ensure that your Windows operating system is fully up to date, as outdated system files can sometimes affect QuickBooks.

Steps to check for updates:

Go to Settings > Update & Security > Windows Update.
Click Check for Updates and install any available updates.
Restart your computer and try updating QuickBooks Payroll again.

Conclusion:

QuickBooks Error 12152 is generally caused by internet or configuration issues, but it can often be resolved by checking your internet connection, firewall settings, clearing cache, or updating QuickBooks. If the issue persists after performing the above steps, you may want to consider reaching out to QuickBooks support for more advanced troubleshooting.

https://support.box.com/hc/en-us/community/posts/38179006986131--Complete-Guide-101-How-Do-I-Contact-with-QuickBooks-Desktop-Support

https://dataloader.zendesk.com/hc/en-us/community/posts/38398385517715--How-and-when-How-To-contact-QuickBooks-Enterprise-Support-USA-For-Assistance

https://dataloader.zendesk.com/hc/en-us/community/posts/38398232393875--Help-DESk-How-do-I-contact-QuickBooks-Desktop-support-by-phone

https://support.box.com/hc/en-us/community/posts/38183363069715--QuickBooks-Support-Help-How-Can-Easily-Contact-With-QuickBooks-Support-Customer-Care

https://support.coros.com/hc/es/community/posts/34607996849940--Fix-QuickBooks-Multi-User-Issues-by-Contact-Customer-Support

https://dataloader.zendesk.com/hc/en-us/community/posts/38400348225427--FAQ-s-How-do-I-contact-QuickBooks-Support

https://support.box.com/hc/en-us/community/posts/38179113755155--Fast-Support-101-Guide-Contact-QuickBooks-Enterprise-Support

https://dataloader.zendesk.com/hc/en-us/community/posts/38398362773267--Contact-Now-How-to-Speak-Live-QuickBooks-Payroll-Support

https://support.box.com/hc/en-us/community/posts/38183582275859-How-to-Speak-With-Online-Customer-assitance-for-QuickBooks-Desktop-Support#:~:text=For%20QB%20Desktop%20support%2C%20dial,888)%20820%2D7278).

https://dataloader.zendesk.com/hc/en-us/community/posts/38400031651475--Help-DESk-How-to-Get-Support-from-QuickBooks-Enterprise-Help

https://www.greenbuildingadvisor.com/question/how-do-i-contact-quickbooks-intuit-payroll-support-by-1-855-749-2321?discussion=new

https://dataloader.zendesk.com/hc/en-us/community/posts/38398308422803--Intuit-Officail-How-Do-I-Contact-QuickBooks-Payroll-Support-1-855-749-2321-Quick-Easy