Whether you're using Outlook on your computer or through Outlook.com, try these steps one by one. Test the app after each step to see if it resolves the issue. An help with microsoft 365 not working updated version of Outlook may need more crucial updates and bug fixes. Ensure you use the latest software version to benefit from improvements that address compatibility issues and enhance overall performance. Ensure your incoming and outgoing server settings align with your email provider’s recommendation


Sometimes, an Outlook add-in will crash and prevent your email messages from sending. To disable all add-ins, you can start Outlook in safe mode. If you can send email while Outlook is in safe mode, creating a new Outlook email profile should allow you to send email again. Go to your Outbox and then open the stuck email messages. If that message has an attachment that's larger than 20MB, delete the attachment and either attach a smaller file or attach a link to the attachmen

Support is available both online through the Microsoft 365 operated by 21Vianet portal, and by telephone for both paid and trial subscriptions. The Microsoft 365 Copilot app brings together your favorite apps in one intuitive platform that keeps your data secure with enterprise data protection. With Microsoft 365, you can designate several types of administrators who serve different functions. This service description uses the generic title administrator to refer to all categories of administrators.


She tests each app and verifies every guide to ensure it’s easy to follow and truly helpful to users. If you lose your connection to the internet, classic Outlook won't be able to send your messages. If you see messages piling up in your Outlook outbox or people you're sending messages to aren't receiving them, try the following methods to fix the issue. Outlook’s rules automate various email tasks, help with microsoft 365 not working but sometimes, a rule intended for efficiency might inadvertently divert your messages to an unfamiliar folder. A cluttered cache can impede the smooth functioning of Outloo

21Vianet understands that receiving timely technical support from qualified professionals is a key aspect of cloud services. Equally important is the critical role that the customer's IT department plays in the support of its users. The Microsoft 365 operated by 21Vianet technical support team troubleshoots only those issues that are related to Microsoft 365 operated by 21Vianet.


When you install Office, an Inbox Repair Tool (SCANSPST.EXE) is also installed on your PC. The Inbox Repair Tool can resolve issues by scanning your Outlook data files and repairing errors. Your user profile is a collection of settings that let you customize the computer appearance and performance. It contains settings for desktop backgrounds, screen savers, sound help with microsoft 365 not working settings, and other features. User profiles help make sure that your personal preferences are used when you log on to Window


Find solutions to common problems or get help from a support agent. To start Outlook in safe mode, press the Windows key on your keyboard. In the search box, type outlook.exe /safe, then press Enter. We've presented the methods in order of quickest to most in-depth. For details around general troubleshooting, visit Troubleshooting Outlook issues for more informatio


You can create a new profile and then add your email accounts to the new profile. To work around the issue, you will need to end all Office processes that are running and disable the presence features. On June 25th, 2019, the Outlook Team made a change to the service to fix this issu


As such, we tell them to reset the password themselves after making sure Self-Service password reset is configured. To support increased security, as of August 30, 2024, Microsoft will remove the ability to send user account details and passwords in email from within the Microsoft 365 admin center. We recommend that you print the account information to a PDF file, then share it with your users in a secure manner. Contact your admin who can retrieve the username and reset the password for your work or school account. If you have hundreds or thousands of users, see the next section on resetting passwords in bulk (maximum 40 users at a time

If you're trying to sign in with your personal Microsoft account, but you're already signed in with your work or school account, you need to sign out and then sign in with the correct Microsoft account (or vice versa


If a person signs in to Microsoft 365 or Office on your device without a subscription, they will be able to view and print files, but not create or edit files. If you have Microsoft 365 Family, you can share your subscription with five additional people. Each person can sign in to Office using their own Microsoft account on your device to create and edit their own files. You can view and print files, but not create or edit files, until you sign back in. To learn more, see What happens when you sign out of Offic