Experiencing a GeM login issue can be annoying when you have to place the bidding, track orders, or modify your profile onan immediate basis. The GeM (Government e-Marketplace) portal is provided by GeM Registration Login under the Government of India and caters to the public buyers and sellers for procurement. If you can’t get in, don’t panic. This step-by-step guide should enable you to quickly find and fix the problem.

Common Causes of GeM Login Problems.

Before considering the solutions, it is necessary to know the reasons for the login problems:

Invalid username or password.
Not received OTP on the registered mobile/email.
Account is locked after too many failed attempts.
Password has expired.
Browser compatibility-related issues.
The portal is down with technical snags.

Let’s fix them one by one.

Step 1: Check Your Login Credentials

Please ensure that you typed the correct User ID and Password. Passwords are case sensitive – check for capital letters or extra spaces. If you previously saved your password in the browser, try typing it in instead.

If you forgot your password:

Tap on“Forgot Password” on the sign-in page.
Provide your registered email ID or phone number.
Do OTP verification.
Create a new password that has a strong combination of letters, numbers, and special characters.

Step 2: OTP Not Received?

During password reset or login,n OTP problems are common.

Make sure your registered mobile number is active.
Spam/junk folder for OTP mails.
Wait for some time and press “Resend OTP”.
Ensure your network signal is strong.

If this still happens, you'll probably have to update your contact information via support.

Step 3: Account Locked?

If you enter an incorrect password too many times, your account might be locked temporarily to protect your security.

Solution:

Wait for 30 minutes and try again.
Reset credentials via the “forgot password” option.
If the account is still locked, contact GeM Helpdesk.

Step 4: Clear Browser Cache & Use a Compatible Browser

Clear the browser’s cache and cookies.
Use the latest version of Google Chrome or Mozilla Firefox.
Temporarily disable all browser extensions that could block pop-ups.
Try to access the portal in Incognito/Private mode.
This typically fixes the errors in loading or redirection.

Step 5: Digital Signature (DSC) Related Errors

If you are a seller submitting bids through DSC, ensure that:

The DSC token is placed properly.
Drivers are up to date.
The correct certificate is selected at the time of login.

DSC misconfiguration could also lead to failure in authentication.

Step 6: Server or Technical Issues

Portals are sometimes at fault as they perform maintenance or are overwhelmed with traffic.

In such cases:

Wait a while and try again.
Visit the GeM home page for official notifications.

How to Contact GeM Support

If the above solutions do not help, contact the official helpdesk:

Visit the official GeM portal
Use the Helpdesk/Contact Us section
Submit a support ticket, providing screenshots of the error.

The more details you provide, the quicker your issue can be resolved by the support team.

NOTE: Now you can apply for a GeM Seller registration through our website.

Final Thoughts

The login issues on GeM can be fixed for the most part with basic troubleshooting like password reset, clearing the browser cache or rechecking OTP details. Since the GeM portal is crucial for government procurement and tendering, its prompt restoration is needed so that users do not lose out on business.

You will be fine to access your account if you follow this step-by-step tutorial carefully. If problems persist, please feel free to ask for help from the staff Official.