I can't sign in to my Microsoft account

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Start by verifying your subscription status to ensure it’s still active.



guide to Office 365 sign-in errors

Double-check your internet connection, as OneDrive requires an active network to sync files properly. For a larger cache of files, clear up local connection status shows disconnected storage to ensure uninterrupted access. Open apps in Safe Mode to bypass add-ins and check for improvements. Perform a quick repair via "Programs and Features" to optimize performance.

How do I fix the ‘Product Activation Failed’ error in Microsoft 365?



Always verify offline availability settings for critical documents you might need. In this comprehensive guide—KB113—we’ll mailbox not updating on IMAP explore the most common causes of Office 365 sign-in and activation issues. We’ll then walk you through a practical, step-by-step troubleshooting methodology. Combine these best practices with ongoing training and proactive license management, and you’ll be well on your way to a stable, secure Office 365 environment. Sometimes, an expired license or outdated credentials are the culprit. Other times, it might be network problems, conflicting versions of Office, or organizational security policies that block the authentication process.

guide to Office 365 sign-in errors

Recover your account



guide to Office 365 sign-in errors

The Microsoft Support and Recovery Assistant can automate fixes for common error codes. The "Unlicensed Product" error usually indicates an inactive or unlinked subscription. Confirm your subscription status and sign in with the correct Microsoft account. Run the Activation Troubleshooter, accessible online or via your app settings.

3 Step 3: Verify Network Connectivity and Firewall Settings



  • For codes linked to storage limitations, free up disk space or install on an external drive.
  • Double-check your internet connection, as OneDrive requires an active network to sync files properly.
  • Use the Microsoft 365 shared computer activation (SCA) troubleshooter to enable shared computer activation for Microsoft 365 applications.
  • The "Unlicensed Product" error usually indicates an inactive or unlinked subscription.
  • You'll have the option to do that on your \"My Questions\" page if you choose to rate our interaction or you can request me by name if you wish.
  • Office 365 uses several internet endpoints and cloud services to authenticate users and validate licenses.
  • And if your environment is particularly security-conscious, keep in mind that policy-based blocks on specific devices or geographic regions can also interfere with Office activation.
  • Keep cache sizes clear and refer to official Microsoft troubleshooting manuals for persistent app freezes.


Follow this guide to ensure a smooth and error-free Microsoft 365 login experience. Additionally, check out the above-listed security best practices and keep your team members aware of common troubleshooting tips. Troubleshooting Microsoft 365 login issues often requires a methodical approach, starting with basic checks and escalating to more complex troubleshooting if needed. Remember, proactive management and regular reviews of your IT infrastructure can prevent many common issues, keeping your business operations running smoothly. Make sure your phone’s operating system is supported by Microsoft 365.

Microsoft 365 Troubleshooting – Quick Fixes for Common Problems





Simply open the Office app normally, and all your files are saved locally until internet access resumes. For cloud-based services like Outlook or OneDrive, offline access won’t work until you sync online again. Make sure to save any updates for immediate syncing clear Outlook credentials manager once a connection is re-established.
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