Why Isn't My Outlook Receiving Emails? Quick Fix

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If the self-help doesn't solve your problem, scroll down to Still need help?



Outlook Not Sending or Receiving Email

I did a search on this forum and tried several of the suggestions but non appeared to work. Some email providers (such as your ISP or even Gmail) won't let you send messages larger than a certain size. Adding pictures and large attachments to your message can prevent you from sending that message (and any messages sent FixTechGuide mailbox repair steps after the large message). If you’re using cPanel, Outlook is most likely setup with POP3 account or IMAP. I’ve seen some providers have issues when auto Send/Receive is set to less than 5mins. Outlook accounts can have up to 100GB of storage per mailbox.

Repair your classic Outlook program



And in most cases, that’s where it belongs. For more information on creating a new email profile, see Create an Outlook profile. Please go to Reset a forgotten Microsoft account password for Outlook stuck updating folders solution more information.

Make sure you are connected to the Internet



But every once in a while, the Microsoft filters get it wrong and accidentally label a normal email as spam. To start Outlook in safe mode, press the Windows key on your keyboard. In the search box, type outlook.exe /safe, then press Enter.

Check your blocked users list



Articles, examples, tutorials, and inspiration from our emailing experts. Create your account and connect with a world of communities. Find solutions to common problems or get help from a support agent. Occasionally, the Outlook program may need to be repaired. Repairing is a simple process but may take as long as half an hour to complete. For more information, see Repair an Office application.



Create a new Profile



Outlook Not Sending or Receiving Email

But if you’ve never cleaned your inbox, then you might have maxed out your storage limit. So if you’re waiting for an email from someone, you may want to check if the sender is registered on your blocked users list. But still, it’s worth checking if other users are currently experiencing similar issues with Outlook. Microsoft comes with a great option called Work Offline.



Can't send mail in Outlook.com



  • Once enabled, this setting lets you disconnect from the server.
  • For some users, e-mails do not arrive without manually sending and receiving them.
  • It includes a listing of your accounts, autocomplete information, and your name and initials.
  • Create your account and connect with a world of communities.
  • Go to your Outbox and then open the stuck email messages.
  • To disable all add-ins, you can start Outlook in safe mode.
  • Fortunately, you can change how your messages get organized.


For many types of email accounts, classic Outlook stores your messages Outlook Not Sending or Receiving Email in a Personal Folders File (.pst file). You can repair this file by running the Inbox Repair Tool. This repair should take approximately fifteen minutes. For more information, see Repair your Outlook personal folders file (.pst). A profile is a group of settings that controls how Outlook works.
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