However, sometimes employees may not have the required permissions to open and edit an item. If you have forgotten your password for the Office 365 account, try to recover or reset the password. Find solutions to common problems or get help from a support agent. The steps to access the repair tool vary depending on your operating system. If a Microsoft 365 application such as Word or Excel isn't working correctly, sometimes restarting it will fix the problem. When you're done, you might need to restart your computer.

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I do NOT have this issue with the other laptop, an iPad, a MacBook Pro and tablet. But as soon as i log out and log back in, the plugin desactivates itself and the authentication bug comes back. Get a free trial to explore all the solution’s data protection capabilities. Domain verification issues can also prevent the normal use of the Microsoft Office 365 suite. Organizations value the capabilities that the Microsoft 365 suite provides for shared access and simultaneous file editing for team members.

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For example, items that you delete from SharePoint or Microsoft Teams are retained in the recycle bin for a certain period before permanent deletion. Therefore, you can locate the original files at their primary SharePoint site and restore them from there. You can unintentionally send an important Microsoft 365 item to the recycle bin, especially if you have too many files on your device’s hard drive. Still, the files you send to the recycle bin are not permanently removed.

Fix authentication issues in Microsoft 365 apps when you try to connect to a Microsoft 365 service

They can either be simple, like the OneDrive service not running or the missing OneDrive icon on the taskbar, or more complex, like OneDrive conflicting with Microsoft 365. Below we provide a more detailed list of issues and corresponding solutions. Editing file permissions and providing users with appropriate access is a simple way to solve such Microsoft 365 problems. To fix these related Office 365 issues, you can try disabling Add-Ins and then running Microsoft apps without them. Check the Add-Ins installed in your Microsoft 365 apps.

• So figuring that was the same issue here, I did the same thing.
• If you encounter an issue in Office 365 that can only be fixed by the vendor, Microsoft usually releases an update to resolve any known issues as soon as possible.
• Check the version of Microsoft Office installed on your computer and your subscription name and expiry date.
• It’s nuts to me that MS has had this issue for YEARS and has just been duck taping it and moving on.
• I'm also getting Error 29, which the MS support rep couldn't explain to me.
• After installing and running the application and entering the Office 365 account credentials, run tests to identify the problem and find the needed solution.

Microsoft Office 365 Activation Issues

These add-ins can cause issues such as app crashes or significant performance degradation. Office 365 syncing problems are common for Office Mobile, but sometimes similar issues may occur for Office 365 desktop applications like OneDrive and Outlook. After looking deeper into my problem with my RDS servers, the only solution I found is to run the script of @spiceuser-lijul into a GPO at each user logon.

Microsoft 365 Issues Related to Updates

If you are having a lot of end-user support headache because of Office365 quirkiness… well, it may very well be because this rather critical module is missing. We haven’t identified WHY it is missing for some user Win10 installs and not others yet. OneDrive issues are a separate category of problems with Microsoft 365.

Try testing the configuration of your Office 365 email system and fix the problems that are preventing users from using the email services. Microsoft Support and Recovery Assistant can help you resolve problems with Microsoft Office, Office 365, and Outlook. Open the required file, hit Share and then check the list of users that you can give the rights to edit a file. You can set access permissions for the entire organization or invite only the users you specify. This error appears when you attempt to upload or save a Microsoft 365 item. It indicates that you have reached the storage limit specified by How to fix email not syncing your subscription plan.

Synchronization Issues

As soon as he figured it out he handed the full fix to MS support with all instructions as shown above. So hopefully the official MS support answer and documentation will change. It’s nuts to me that MS has had this issue for YEARS and has just been duck taping it and moving on. Disabling ADAL can "fix" the issue with outlook but in our experience it still left TONS of other stuff broken.