Those are out of reach when Outlook can’t connect live to Microsoft Exchange. Sometimes, updates can also lead to certain issues with the programs installed on Windows OS. Therefore, if there are any pending updates related to MS Office or Outlook, you should check and install them. You can follow these methods to troubleshoot and resolve the Outlook FixTechGuide mailbox repair steps stuck in Offline Mode error. These methods work in Outlook 2010, 2013, 2016, and 2019.

Check OST file

• This can happen for all sorts of reasons—maybe it’s a local profile problem, a conflict with Microsoft Exchange, or an Office 365 environment.
• If you skip patches, the client might stop connecting to Exchange Online or on-premises servers.
• Outlook status says offline then it can happen when offline mode enabled, server connection is lost, or your internet isn’t stable.
• On the new page, click the green I Agree button to start the connection download.

As we all know the OST file of Outlook is vulnerable to technical blunders. work offline mode stuck Hence, if OST file corruption is the root cause, you need to fix it as soon as possible. Perfectly repair and recover corrupted Outlook PST & OST files. If you didn't find the email, check the spam/junk folder. Please whitelist stellarinfo.com and request to send the link again. Making a new profile tends to work better, especially if your old one has lots of accounts or long-standing sync problems.

How To Fix Outlook Stuck in Offline Mode?

If you have to keep multiple accounts on one device, set up separate Outlook profiles for each one. Each profile should only connect to its own Office 365 tenant. This helps avoid cross-environment prompts that mess with your connection.

Verify Work Offline Button Status

If the issue is the same, update Outlook, repair Outlook profile, or reconfigure your account to reconnect Outlook to the Server. In this guide, we've discussed the reasons that can cause the 'Outlook stuck in offline mode' issue and methods to troubleshoot and resolve it. In Microsoft Outlook 2010 and later versions, users can switch from Offline Mode to Online Mode and vice-versa based on their preference. Even a brief hiccup can kick Outlook into offline mode, and sometimes it just stays there until you do something about it. Outlook Safe Mode can help troubleshoot and fix the Outlook stuck in offline mode issue as it prevents any add-in from interfering with the normal Outlook operations. The Work Offline option is available under the 'SEND/RECEIVE' tab in Outlook.

Method 1: Reset 'Work Offline' to Reconnect

The Work Offline option is selected on Outlook's Send/Receive tab. First, check to see if the Connected status is displayed or not. If it is not displayed, double-check your internet connection and re-examine it. To resolve the Outlook stuck offline working issue, click "Work offline" to reset and reconnect the Exchange server.





The intuitive interface of this tool is very smooth and easy to navigate. Furthermore, there is no need to install any of the additional software to use this tool. Moreover, there are many ways to cope up with this issue but using third-party tools would be the best bet. If you going to search to the best OST to PST converter, the Shoviv OST to PST converter stands the best among others. It is an incredible tool that can even convert corrupt OST files to PST that too keeping the data integrity. Are you experiencing the problem of 'Outlook stuck in offline mode' and looking for a comprehensive solution?

Setup Exchange Server Account Manually

Jamie Kaler, a technical writer at MailsWare, combines her Computer Science background with a passion for simplifying complex technical topics. She's dedicated to offering valuable insights and solutions in email data management, including migration, recovery, and client management. Jamie's commitment to making technology user-friendly is evident in her work, making her a valuable resource for readers in these domains. You can download the software on Windows Desktop or Laptop.

Essential Troubleshooting Steps for Reconnecting Outlook

Sometimes a VPN or firewall blocks Outlook, so try turning those off for a minute to see if it helps. Hybrid setups—where you’ve got both on-premises Exchange servers and Office 365—can run into DNS or Autodiscover problems. If your external DNS doesn’t match the internal setup, Outlook can lose track of where it’s supposed to connect. Outdated software often brings compatibility headaches that break your connection. Further, the drive status for any drive which has a file/folder set to be available offline is stuck on "Offline". Even after following the above process, reset cached Exchange mode if the issue of offline still present, and OST corruption might be the actual cause.