If your country/region isn't listed, select a neighboring country/region or dial the United States support phone number. For a smoother support experience, we recommend that you open separate support requests for each issue. You must have at least one subscription bought through Microsoft to access Microsoft support.


ONLY Exoprise provides proactive synthetic and complete real user monitoring coverage of the entire Office 365 suite. While you try to find the answer, your customers (end-users) complain because they can’t access their business applications. Office 365 troubleshooting is an important aspect of building a secure and reliable IT environment. In addition to the Office 365 problems explained in the blog post, you may encounter issues that cause data loss. The Office 365 repair tool can help you fix the majority of Office 365 problems for installed Office 365 applications (not applicable if you use online apps only). You can try to repair Office by using the appropriate built-in too

In addition, presales support can help you find a Partner, and purchase and sign up for a trial. Presales support can be accessed using the same phone number as with technical support. Initial response time is based on the severity levels described in Technical support case handling.

Assistance for billing and subscription management issues is available online Office 365 support and fixes or by telephone during China business hours (Beijing Time), Monday through Friday. Billing and subscription management support can be accessed using the same phone number and online service request process as with technical support. The support telephone number can be found on the Microsoft 365 operated by 21Vianet portal. 2 Severity A is only available to customers who signed an advanced online service agreement with 21Vianet through a sales account manager. For billing and subscription management support, the highest severity level is B. Presales support for Microsoft 365 operated by 21Vianet provides assistance on subscription features and benefits, plan comparisons, pricing and licensing, and helps to identify the right solution to meet your business needs.


Undoubtedly, including synthetics as part of your monitoring strategy is supercritical. However, that’s just one side of the monitoring spectrum for your team to be efficient. Sometimes, employees save their passwords on their laptops or desktops and then copy-paste the data into sign-in field


Office 365 operates and Office 365 support and fixes uses different domains for various products and services. This tool is a standalone application, you can install on your computer. It runs multiple tests in terms of configuring and solving any potential proble


After some minutes I need to put again the password for my acount and again nothing happens. If I get in the mail he says "Trying to connect to your server". Your profile stores a variety of settings that control how Outlook looks and feel


We've presented the potential solutions in order from quickest to most time consuming. To work around the issue, you will need to end all Office processes that are running and disable the presence features. Restart the Outlook application and check if the issue persists. Further, start the application again to check if the error has been fixed. Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical suppor


Reboot your system and try to launch your Outlook app after to check if the synchronization issues are solved. If you use Microsoft Office 365 Outlook as a standalone email client, and you cannot send and receive email messages, check the Outlook connection settings. If you want to use Office 365 applications installed on a terminal server, you should use Office 365 Pro Plus, which supports Shared Computer Activation. Then try to activate the installed Office 365 suite again on your computer. You may need to remove old Microsoft Office licenses from your computer and install a new on


If after running the Remote Connectivity Analyzer Office 365 issues are not fixed, try using Microsoft Support and Recovery Assistant. This tool should be installed on a computer as a Office 365 support and fixes standalone application. After installing and running the application and entering the Office 365 account credentials, run tests to identify the problem and find the needed solution. Follow the instructions provided by the assistant to find and resolve Microsoft Office 365 problems. We'll look at related data and reports from other organizations to see how widespread the issue is, and if it originated with our servic


Spark creativity and collaboration in any learning environment with a variety of Microsoft 365 apps and free templates to choose from. Anyone in your organization can quickly create documents, presentations, and worksheets within a single, unified app experience. If you can't sign into your Microsoft account, most issues can be identified by our sign-in helper too